Faqs

Check in begins at 4 PM. Check out is at 11 AM. However, if you book your stay directly on our website using our Website Exclusive package we can accommodate a 2pm early check in. Find our Website Exclusive here.

While we are happy to note your request in your reservation, early check-ins are given on a first come, first served basis subject to availability. Guests must physically register for an early check-in at the Front Desk on the day of arrival. Early check-ins between 12 noon and 2 PM will incur a fee.

We will provide complimentary early check-ins at 2 PM subject to availability — no guarantees are made for requests or pre-registered guests. The only way to guarantee an early check-in is to add the night prior to your reservation.

Late check out requests are based upon availability and are approved during a guest’s stay. If available, complimentary late check outs are only until 12 noon. Late check outs between 12 noon and 2 PM are subject to an additional taxable fee. Anything past 2 PM is considered another night’s stay.

A credit or debit card is required upon check in that will be authorized for the full amount of room and tax plus an additional $100.00 for an incidental hold. Cash payments are welcomed upon check out, at which point the hold on the card will be released by the hotel.

The Chateau Grande Hotel has a minimum 21 years of age check in policy.

The Chateau Grande does its best to honor any request made, within reason. Our rooms are assigned each morning and highly dependent on the occupancy of the prior night. To note, there are no rooms located on the ground floor.

The Chateau Grande Hotel does not have a pool. We do however have a host of beautiful amenities on site: fitness center, salon & spa, bar, café, and Orchard Park restaurant by David Burke. See all our hotel Amenities here.

The Chateau Grande Hotel is proud to host the Bliss Salon & Spa on-premises.

We do have a 24 hour fitness center located on the first floor that includes free weights, exercise machines and Pelotons.

Our in-house restaurant, Orchard Park, offers room service. Inside each guestroom you will find our seasonal room service menu. Room Service is available:

Sunday
10 am – 8:30 pm

Monday – Wednesday
4 pm – 9 pm

Thursday – Saturday
12 pm – 10 pm

Next to our front desk, you will find Le Petit Café, serving Starbucks beverages as well as light fare to get your day going such as pastries, breakfast sandwiches, yogurts and more! Additionally, on Sundays Orchard Park by David Burke offers a delightful brunch menu! (Reservations recommended.)

The Chateau Grande provides shuttle services within a 3 mile radius upon request, based on availability. We do our best to accommodate all requests but kindly ask that inquiries be made 48 hours in advance. Please contact the front desk to set this up: (732) 724-4600.

While the Park Chateau is our sister property, strolls and photos cannot be taken without prior arrangement as the grounds of the Park Chateau are reserved for private events. We honor and respect the private moments of all celebrations at the Park Chateau.

Your daily destination amenity fee includes not only water bottles in your room but additional perks such as access to our perfectly manicured Gardens & Patio with outdoor seating*, a complimentary cup of fresh coffee served in our lobby per registered guest, Hi-Speed Wireless Internet Access, Fitness Center with Pelotons, In-Room Fridge, In-Room Safe, Unlimited Local and Toll-Free Calls, Overnight Parking, and Valet & Porterage Services**. See our other hotel Amenities here.

*Access to the Gardens & Patio may be restricted if a group has reserved the space. **Based on availability.

Wi-Fi is indeed included with all overnight room reservations.

Yes, your daily destination amenity fee includes water bottles.

Only The Chateau Grande Hotel’s Balcony and Premier suites feature a microwave in the room.

Only The Chateau Grande Hotel’s Balcony and Premier suites feature Nespresso Machines. Nonetheless, fresh Starbucks coffee always awaits at Le Petit Café in the lobby. A complimentary cup of coffee is included in your overnight room stay, daily, per registered guest.

While we do not have activities geared specifically toward children, The Chateau Grande welcomes families of all shapes and sizes.

We do offer pack & plays at no additional cost. Pack & play requests will be noted in reservations but cannot be guaranteed.

Pets are not allowed at the Chateau Grande, but we are happy to recommend local pet boarding facilities for your furry friend! Service animals protected under federal ADA regulations are always welcome!